Product Returns

Order Information

First Name

Last Name

E-Mail

Telephone

Order ID

Order Date

Product Information

Product Name

Product Code

Quantity

Reason for Return

Defective items.

Faulty items.

Others, please specify.

Product is opened

Yes No

Faulty or other details

- Please refer to our Exchange and Refund Policy Exchange and Refund Policy before you submit your return request, in order to ensure your request is valid.
- You are advised to provide reference photo(s) to our customer service team via email at info@hydagems.com to ensure a smooth evaluation process. Please included your Order ID, Item Code and Item Description in your email.

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Product Returns

Customer Service

My Account